I contacted this company because my older home security system was broken, and I was unhappy with our security service from Akerman Security. Chris Anderson, the service manager at Premier Security, called me within 30 minutes of my leaving a message. He was sharp and had been in the business a long time. He recognized the problem immediately. 

I explained the problem  to Chris and told him that I wanted a new alarm service, but it had to be someone who could fix our system. He was candid and said that his company services most everything but not our old Rollins IV. 

Even though he had nothing to gain from me since I couldn't be a customer, he understood my situation and said he'd make a few calls. I had been researching this problem but had hit a brick wall. Chris called me back in like 20 minutes! He had great info for me and told me who I could call for help. His lead was a good one. He never made disparaging comments about Akerman and didn't try to sell me something I didn't need. He couldn't sell me anything, but he helped me  anyway, with nothing to gain but a "thank you."  I just really appreciated a total stranger helping me out like that, someone who expected nothing in return. Must be a great company.