Your Safety Starts Here

770-217-0670

Your Safety Starts Here

770-217-0670

Honeywell Tuxedo Touch WIFI backlighting issue

The Honeywell Tuxedo Touch is an amazing keypad that offers a sleek aesthetic profile and brings together all of your home and business smart technology together with an easy to use, streamlined device. This post is for resolving a minor issue for the Honeywell Tuxedo Touch WIFI backlighting issue.

Yesterday, I visited a customer’s home to service a backlighting issue on both off his Tuxedo touch WIFI touchscreen keypads. Both keypads had simultaneously stopped shutting off after the programmed backlight time period. One of the Tuxedo touch keypads was in his master bedroom and unfortunately staying lit up all night. Original installation of keypads was 2015. I had talked to the customer over the phone to verify the audio display settings were correctly set prior to coming to site. The customer was adamant settings were correct and no changes would actually apply new results. The homeowner was in the IT field and was technically apt. On arrival, the situation was exactly as he explained. No google search indicated any technical fixes published on how to resolve this backlighting issues. This post is how I resolved issue. I did a factory reset for each Tuxedo touch. Backlighting reverted to default of five minutes. Once I configured to thirty seconds and saved, each keypad applied correctly. I did reload all setting for the individual site. I tested multiple times after keypress, thirty seconds later keypads would go dark.
It is my opinion that possibly the cache on the keypads over time never clears and can cause a conflict in the software, but this is speculation.
This post is for technician and individual users help to resolve if they experience this themselves.

Service manager
Chris Anderson

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