3G and CDMA cellular radio replacement

3G and CDMA cellular radio replacement

3G cellular radio upgrade by Premier SecurityCDMA cellular radio upgrade by Premier Security

  1. I received a letter/email about a 3G/CDMA cellular radio replacement and update for my alarm system. What do I need to do? 

If you received a letter or voicemail from Premier Security on updating your 3G / CDMA cellular radio, it is very important to update your home or business security system as soon as possible. These older networks will be failing and it is essential you upgrade to the newer LTE network. Call 770-217-0670 now and a customer service representative will schedule a service appointment for a Premier Security technician to visit your location.  

  1. How much will it cost to update the system?

Premier Security is charging below cost on cellular radio replacement$99.00 on all residential radio replacements unless otherwise specified. 

  1. Why do I need to have my alarm system updated?

Your Premier Security system contains a cellular radio transmitter that provides communications to our 24HR monitoring centers. The radio transmitter sends signals over the cellular networks of wireless carriers (i.e. AT&T, Verizon, etc.). They are in the process of updating their systems from 3G/CDMA to newer technologies such as 5G and 4G LTE (Long Term Evolution). When the Premier Security service technician visits you, he will replace the older existing radio of your security with a new radio that will work on the upgraded carriers’ network. 

  1. Can I replace or DIY the cellular radio myself?

Changing the existing cellular radio is not a do-it-yourself activity. Premier Security requires the upgrade be performed by one of our service technicians. The technician will install the new unit, activate it on the carrier’s network and test communication to our central station. The technician will be measuring signal strength for optimal placement of the unit. Please call the number 770-217-0670 to begin updating your system. 

If you have not received an email or a letter yet or cannot find it, please call 770-217-0670 to speak with a representative and schedule a service appointment. Premier Security is tiering customer replacements by oldest cellular radio replacements 1st. 

  1. What are the benefits of updating my alarm system?

Updating the 3G / CDMA radio in your Premier Security home or business system allows you to maintain communication with Premier Security’s central station. This will ensure that emergency services are available for you when you need them. If you have an app used with your account, you will find the new LTE cellular radio transmits data faster making your commands from the app apply quicker.

At some time in the future, the cellular carriers are intending to turn off their 3G / CDMA networks. By upgrading now, your service with Premier Security will continue without interruption. 

  1. What will happen if I do not update my alarm system with the new cellular radio technology?

At some time in the future, the cellular carriers are intending to turn off their 3G / CDMA networks. After this happens, if you do not upgrade your radio, Premier Security will not be notified that you need emergency services. 

  1. How long do I have to update my alarm system?

Premier Security recommends updating your system immediately in order to avoid any future communication issues. While we cannot provide an exact date of shut down, we are already seeing some customers hit CDMA network failure now with a total network failure confirmed sometime in 2022. 


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